Customer balances are handled in line with regulatory requirements and kept separate from the company’s day-to-day operating funds. These arrangements help clearly separate account balances from business finances during normal operation.
Funds may be placed across different types of accounts, including bank accounts and other financial accounts used for operational purposes. This structure supports clear accounting and internal control while services remain active.
The protection model in place is non-protected segregation. Under this model, customer balances are not safeguarded if the company becomes insolvent. In such a situation, some or all of the Cash Balance held in an account could be lost, and no guarantee applies to the recovery of funds.
Details about how customer money is held, along with the limits of this approach, remain available for review before using the services. Understanding these arrangements helps support informed decisions when taking part in regulated gambling activity.
Further information about fund protection methods and segregation types can be found on the Gambling Commission website in the Protection of customer funds section