Responsible Gambling and Play Sense

Responsible gambling sits at the centre of regulated online gaming and applies across all activities available on the platform. Clear limits, practical tools, and early awareness measures help support controlled play and reduce the risk of gambling-related harm. These measures apply to lottery betting, scratch cards, and other available products.

Play Sense is a set of responsible gambling tools built to help manage playing habits clearly and practically. The focus stays on spending awareness, time control, and access to breaks when needed. All Play Sense options are available within the account area and apply across supported products.

Play Sense allows account holders to put personal controls in place, including:

• Spending limits that restrict how much can be used within a chosen time frame
• Session reminders that show how long the play has continued
• Timeouts that pause account access for up to 30 days
• Self-exclusion options that block access for longer periods

Once a limit or restriction is set, it applies automatically for the selected duration. Removal is not possible until the period ends, which helps reduce impulsive changes and supports more considered decisions.

Play Sense also provides clear visibility of account activity. Transaction history, order summaries, and lifetime totals remain accessible in one place. Separate views are available for lottery entries, scratch card purchases, and game activity. Reviewing this information over time can help identify patterns and support more controlled play.

Access to Play Sense settings requires an account login. Only the account holder can change these settings, which helps protect account security. Support teams remain available to explain how the tools work, assist with applying certain restrictions, or answer questions linked to responsible gambling features.

In situations where Play Sense tools do not provide enough support, external help remains available. Information about recognised gambling support organisations appears within the support section of the app and website. These organisations offer confidential advice and structured assistance for those who need additional guidance.

Responsible gambling depends on awareness, clear limits, and access to support when required. Play Sense forms part of a wider framework designed to protect account safety, meet regulatory standards, and encourage balanced participation across all gaming activity.