General Terms and Conditions

Lottomart is the trading name of Maple International Ventures Limited, registered in Gibraltar with registration number 115236 and registered address Suite 23, Portland House, Gibraltar. References to Lottomart, the Operator, or the company refer to Maple International Ventures Limited.

Services are available through the website and related domains and apps operated by the Operator. Access is intended for customers located in the UK, Gibraltar, and Crown Dependencies, referred to as Permitted Jurisdictions. Access from other locations may be unlawful. Responsibility for checking local law sits with the person attempting access. Regulation depends on location at the time of use:

• When use occurs in England, Wales, or Scotland, the Operator is treated as regulated by the Gambling Commission of Great Britain under the relevant licence record.
• When use occurs outside England, Wales, or Scotland, the Operator is treated as regulated by the Gibraltar Gambling Commissioner under Gibraltar licence numbers issued by the Gibraltar Gambling Division.

Services cover more than gaming products. They can also cover player account access, purchases, withdrawals, loyalty schemes, promotions, and account information tools. Service scope can change over time through feature updates, product changes, or removal of product lines.

Registration of a player account, access to the site, or use of any service creates a legally enforceable contract between the player and the Operator. The contract consists of several documents that apply together, often described as the Terms of Use. Where multiple documents apply, priority follows the order set out by the Operator, usually:

• These Terms and Conditions
• The Privacy Policy
• Product rules shown on the site for specific games or lottery products
• Promotion terms that apply to a specific promotion or reward

When a conflict exists, the higher-priority document applies. Product rules can add details, but they do not remove obligations in the main terms unless explicitly stated.

The Operator may change the Terms of Use when needed for legal, regulatory, security, or product reasons. Material changes are communicated through the site. Continued use after a material update requires acceptance. Until acceptance takes place, access to deposits and gameplay may be restricted. If acceptance does not occur, services may not work as before, and account closure remains an available option.

Access requires compliance with age rules and location rules. The minimum age is 18, though some territories apply 21. The correct minimum age is shown during registration. Underage gambling can be a criminal offence. If an account belongs to someone under the minimum age, the account may be closed, transactions voided, and a report may be sent to relevant authorities when required.

By registering or using the services, a player confirms key points that the Operator relies on, such as:

• The player meets the minimum age shown during registration.
• The player uses the account for personal use, not for business use.
• Stakes can result in loss as well as winnings.
• Funds used on the site come from lawful sources.
• The player is physically located in a Permitted Jurisdiction during use.
• Funds used belong to the player.
• Details submitted to the Operator remain accurate and kept up to date.
• The player does not act on behalf of another person or entity.
• The player has legal capacity to accept and follow the Terms of Use.
• The player does not hold more than one player account.
• The player is not an employee of the Operator or a restricted related person.

Failure to meet these requirements can lead to restrictions, suspension, closure, voided bets, forfeited winnings, and reporting duties where law or regulation requires it.

The services may only be used for lawful purposes and in line with these Terms of Use. Certain conduct is not tolerated. Where prohibited conduct occurs, the Operator may suspend or close an account, void transactions, cancel bonuses, withhold winnings, and recover losses where appropriate. Prohibited activity can include:

• Collusion with other persons.
• Cheating or use of unfair advantage.
• Use of faults, loopholes, bugs, glitches, or failures in systems or software.
• Use of automated tools, bots, scripts, or artificial intelligence to conduct activity through an account.
• Exploitation of an error, malfunction, or interruption.
• Fraudulent use of the site or use linked to unlawful conduct.
• Operation of more than one account, or use of another person’s account.
• Manipulation or interference with software, systems, or product logic.
• Technical abuse against the site, systems, or gaming products.
• Bonus abuse or non-compliance with promotion terms.
• Submission of false, incomplete, or misleading account information.
• Access from outside a Permitted Jurisdiction, or from a prohibited list country.
• Use of VPN, proxy, or similar tools to disguise location.
• Attempts to bypass self-exclusion tools or GAMSTOP controls.
• Play through multiple devices on one account at the same time, where restricted.
• Any conduct that amounts to a serious breach of the Terms of Use.

When evidence suggests prohibited activity, the Operator can take protective action immediately. Police or regulatory bodies may receive reports when required.

The Operator must complete checks to meet legal and regulatory duties. Verification checks may cover age, identity, address, location, payment method ownership, source of funds, financial risk, and safer gambling indicators. Checks can take place during registration and later during account activity. The Operator may request documents or information, for example:

• Passport or driving licence
• Proof of address documents
• Bank statements or earnings information where required
• Payment method ownership confirmation

Until verification completes to a reasonable standard, account limits may apply. Examples of restrictions include blocked withdrawals, blocked deposits, blocked access to products, or limits on transaction values. If checks cannot be completed to a reasonable standard, the account may be suspended or closed, and winnings linked to restricted activity may be withheld where regulation allows. Authorities may receive relevant information when required.

Third-party providers may support identity, fraud, or screening checks. Searches may leave a “soft footprint” record with relevant agencies in line with standard verification practice. Account details must remain current. Updates can take place through account settings or through a support contact.

Player accounts are not banking tools. Deposits should match the genuine intent to take part in gaming products. Where account use resembles payment storage or cash movement without gameplay intent, the Operator may suspend the account and report suspicious activity where required.

A player account is required for access to betting, games, and scratch cards. Registration requires accurate personal details and acceptance of the Terms of Use. The Operator may refuse registration in its discretion where permitted by law.

Account credentials must remain confidential. A player is responsible for activity completed through valid login credentials, persisted login settings, or stored device authentication tools. Device security matters. Where a device stores passwords through third-party password tools, access may still occur even when “require password” settings exist.

Where a player suspects third-party access, a password change should occur immediately, and support should be contacted. The Operator can block access while investigations take place.

Only one account per person is permitted. Duplicate accounts can lead to:

• Closure of duplicate accounts, and in certain cases, closure of all related accounts
• Voiding of bets and purchases made through duplicate accounts
• Cancellation of rewards, bonuses, and winnings linked to duplicate account use

Accounts are personal and cannot be transferred. A player must not permit third-party access and must not use another person’s account.

Account closure is available through the site settings or via support contact. Temporary breaks and self-exclusion tools can also be set through Play Sense controls.

Payments for bets, game stakes, and scratch card purchases can take place through permitted payment methods shown on the site. Payment cards may be accepted where regulation allows. Corporate cards are not accepted. Where corporate card use is detected, the Operator may suspend the account and void winnings linked to those transactions.

Balances do not accrue interest. Transactions only become valid after receipt of cleared funds. Where payment fails, reverses, or chargebacks apply, the Operator may void linked bets or purchases and may recover costs and fees caused by reversal.

Payment method ownership must match account ownership. Payments should come from bank accounts held by the player as sole or joint account holder. Mismatch can lead to suspension, investigation, reporting to authorities, and delayed or withheld withdrawal of balances where regulatory duties apply. Withdrawal access usually depends on:

• Successful completion of verification checks
• Compliance with promotion conditions, where applicable
• No account restrictions linked to fraud, AML reviews, or safer gambling controls

Customer funds are held separate from business operating funds. The segregation model is not protected segregation. If insolvency occurs, some or all of the Cash Balance may be lost. Additional information appears on the Gambling Commission site under the protection of customer funds.

The section explains key rules that apply across lottery betting, games, scratch cards, promotions, and site operation. Product pages, pay tables, and promotion pages include extra details, so reading those materials before placing a bet or purchase helps avoid confusion. Where a conflict appears between a product rule and these Terms, the document priority described in the Terms of Use section applies.

Lottery betting and product-specific rules

Lottery betting products rely on results from underlying lotteries, with settlement based on official draw outcomes and product rules shown for each draw. Special terms apply to prize categories, bet tickets, pre-orders for future draws, and calculation of winnings. Product rules and pay tables explain how prizes apply and how a winning outcome is determined.

Promotions, rewards, and loyalty points

Promotions can run for new or existing customers. Each promotion comes with its own conditions that must be read before participation. Eligibility limits can apply, such as one promotion per household. Access to promotions can be restricted for regulatory reasons, such as safer gambling controls.

Promotion misuse is not allowed. Conduct that can trigger restriction or voiding can include collusion, low-risk reward farming patterns, deposits made only for reward access, or coordinated action designed to exploit promotion rules.

Maximum winnings limits

Maximum daily winnings limits can apply to games and scratch cards. These limits apply regardless of stake size or what a game display shows as a potential win. Progressive jackpot games and lottery betting products may follow different rules.

Errors, malfunctions, and interruptions

Systems can fail through technical faults, human mistakes, or connectivity disruption. Terms may allow voiding of transactions affected by an error, malfunction, or interruption. Where an account receives winnings that would not exist without a fault, the Operator may void the transaction and withhold those winnings, even when the fault was not obvious at the time. Where withdrawal took place for such winnings, repayment can be required.

Where a player notices a suspected error or malfunction, use of the affected product should stop, and support should receive a report.

Interruption handling aims for fairness. In betting markets, markets can be suspended and bets voided with stakes returned. In games, outcomes may stand where an outcome was already locked, or stakes may be returned where an outcome was not generated. Multi-stage games may restore play to the last known stage where feasible.

Liability limits apply where the law permits. Liability is not excluded for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of statutory consumer rights. Subject to those mandatory protections, the Operator may not be liable for losses linked to:

• Refusal to accept a bet or purchase
• Unauthorised use of account credentials where reasonable care was taken by the Operator
• Failures in player devices or internet service
• Third-party insolvency, banks, or hedging partners
• Unforeseeable losses
• Account restriction or closure applied under the Terms of Use
• Events outside reasonable control, such as network outages, legal orders, or natural events

Where liability applies, total aggregate liability can be limited to the lower of GBP 100,000 and the stake value linked to the affected transaction, subject to applicable law.